Updated Articles

  1. Who to Contact

    I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit  IRS.gov...
  2. E-Delivery Options

    Electronic delivery is available for the following communications:  Monthly mortgage/account statements Provide information about payments due, account summary, and recent transactions.  Year-end statements Depending on your loan/accoun...
  3. How to Enroll

    You can enroll online in a few quick clicks! Here's how: Log into our website or app. Go to Documents and click Manage Delivery Preferences . Next to  Escrow statements plus other routine servicing communications,  check the Email box and...
  4. Accessing Statements Online

    Here's how to find statements and other select communications on our website and app: Log in Go to Documents Click or tap the type of document you're looking for (e.g., Taxes or Escrow) to see the statements available Click or tap the link ...
  5. Other Correspondence

    Other Correspondence PO Box 4638 Englewood, CO 80155 Designated Address for Notices of Error & Information Requests PO Box 3398 Englewood, CO 80155
  6. Mail a Payment

    Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone, and by mail.  Mail a Payment: PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: 10800 E Geddes Ave, Suite 100 En...
  7. Financial Hardship

  8. How to Register Online

    How can I access my mortgage online? Registering online is quick and easy. Here's how: Click LOG IN above or in the sidebar.  Click Register Your Account . Enter your last name, SSN or EIN/TIN, date of birth, and email address (all fields ...
  9. Getting Started

    What should I do the first time I log into my account? Once you’re logged into your account, you can: See an overview of your loan , including balance, interest information, payoff date, escrow details, payment history, and more. Go to My L...
  10. Mortgage Assistance Options

    Need  M ortgage  A ssistance ?   Whether  you ’re  experiencing hardship due to loss of employment, income reduction, illness or other related impacts , here are your options  that may be available to you based on investor guidelin...