Updated Articles

11. Who We Are

    Last Updated: 03/25/2026 in Getting Started With Your HELOC
    Congratulations on your recent closing! We are happy to support you as the servicer of your loan. At , our goal is to make homeownership easy and convenient, every step of the way  As your loan servicer, you can expect us to:   Send stateme...

12. Year-End Statements

    Last Updated: 05/30/2026

13. Disaster Claims & Assistance

    Last Updated: 05/30/2026

14. Claims

    Last Updated: 05/30/2026 in Disaster Claims & Assistance
    What do I need to do if my home has been damaged? Here’s what you need to do first:   Contact your hazard insurance company to file a claim.   Call us at  833.253.1133 , and w e'll let you know what information is required to d...

15. Contact Us

    Last Updated: 05/30/2026

16. Insurance Department

    Last Updated: 05/30/2026 in Contact Us
    Homeowner’s (Hazard) Insurance If you pay your homeowner's insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance policy, ple...

17. Accessing Statements Online

    Last Updated: 05/30/2026 in Year-End Statements
    Where can I find my tax statement online? 2025 year-end statements will be provided by January 31, 2026. When your statement is available, log into our website or app, go to Documents , and expand the Taxes section. Click the link to your st...

18. Year-End Statement Basics

    Last Updated: 05/30/2026 in Year-End Statements
    What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...

19. Receiving My Statement

    Last Updated: 05/30/2026 in Year-End Statements
    When and how will I receive my year-end statement? Year-end statements are sent by January 31 each year. If you enroll for electronic year-end statements by December 27, 2025, we will notify you by email when your statement is available online ...

20. Who to Contact

    Last Updated: 05/30/2026 in Year-End Statements
    I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit  IRS.gov...

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